Please note, we have two parks available at the clinic look for the FORGE PHYSIO sign
Please note, we have two parks available at the clinic look for the FORGE PHYSIO sign
Our Commitment to Privacy
Forge Physio Ltd supports people in their communities to optimise health, restore function, and return to work, sport, and daily life. As a healthcare provider, we collect, use, and manage personal and health information to deliver safe, effective physiotherapy and related services, and to operate our business responsibly.
This Privacy Policy explains how Forge Physio Ltd collects, uses, stores, shares, updates, and securely disposes of personal information in accordance with New Zealand privacy legislation, including the Privacy Act 2020 and the Health Information Privacy Code 2020.
This policy applies to all Forge Physio Ltd staff, contractors, students, and anyone acting on our behalf.
What This Policy Covers
This policy explains:
What Is Personal Information?
Personal information is any information about an identifiable individual. This includes health information and any details that can reasonably identify you.
Types of Personal Information We Collect
The information we collect depends on the services you receive and how you interact with us. We only collect information necessary to provide safe healthcare services and to meet our legal and professional obligations.
Information may include:
Contact and Identification Information
Demographic Information
Unique Identifiers
Employment and Activity Information
Financial Information
Health Information
Client Relationship Information
Why We Collect and Use Your Information
We collect and use personal and health information to:
We may also use de-identified information for reporting, education, service planning, and quality improvement. Reasonable steps are taken to ensure individuals cannot be identified.
How We Collect Information
We usually collect information directly from you through:
If you choose not to provide required information, we may not be able to provide appropriate or safe services.
Information Collected From Other Sources
We may collect information from third parties where:
Telehealth and Digital Services
Forge Physio Ltd provides telehealth physiotherapy services where clinically appropriate. Telehealth may involve video conferencing, phone consultations, and secure digital communication platforms.
We take reasonable steps to ensure telehealth platforms are secure. However, you acknowledge that electronic communication carries inherent risks. By engaging in telehealth services, you consent to the collection and use of your information in this manner.
Gym-Based Rehabilitation and Return-to-Sport Services
When you participate in gym-based rehabilitation or return-to-sport programmes, we may collect additional information related to physical performance, exercise tolerance, and functional capacity. This information is used solely to guide safe and effective rehabilitation and progression.
Workplace Physiotherapy and Employer Contracts
Where services are provided under workplace physiotherapy or employer contracts, we may share relevant information with employers, insurers, or case managers only:
Information shared is limited to what is necessary (e.g. work capacity, functional restrictions, rehabilitation progress) and does not include unnecessary clinical detail.
Website and Automatically Collected Information
When you visit our website, we may automatically collect:
Cookies and analytics tools may be used to improve website performance and user experience. You can manage cookie preferences through your browser settings.
Sharing and Disclosure of Information
We only share personal information when necessary for the purpose it was collected, when authorised by you, or when required by law.
This may include sharing information with:
We do not disclose personal information outside New Zealand unless comparable privacy protections are in place.
Keeping Your Information Secure
We store information securely using practice management software and secure digital systems.
We take reasonable steps to:
Information is securely destroyed or permanently de-identified when it is no longer required.
How Long We Keep Information
Health information is retained in accordance with New Zealand legislation, including the Health (Retention of Health Information) Regulations 1996, which generally require records to be kept for at least 10 years from the last date of service.
Accessing Your Personal Information
You have the right to request access to your personal information.
Requests can be made by:
We aim to acknowledge requests within 10 working days and respond within 20 working days.
Correcting Your Information
If you believe your information is incorrect, you may request a correction. If information is factually incorrect, we will update our records and notify relevant third parties where appropriate.
If we cannot amend information (for example, clinical opinions), you may request a correction statement be added to your file.
Privacy Concerns and Complaints
If you have concerns about how your personal information has been handled, please contact Forge Physio Ltd directly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner (New Zealand).
Updates to This Privacy Policy
Forge Physio Ltd may update this Privacy Policy from time to time. The most current version will be available on our website or upon request.
Last Updated
February 2026
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